Disappointed! The staff at check-in asked if it wa...

Disappointed! The staff at check-in asked if it was our first time there, and we said yes. They were not helpful at all, was more attentive upon check-out. Also, they did not tell us the pool was closed when we booked the room over the phone. When we asked for clean towels we were brought at least 3 stained towels. The room smelled a bit bad, musty. Very overpriced! The spa and food all cost extra, even the ghost tour! However, that was one of the best things about our stay.