Priscilla Meere

Review of Van der Valk Hotel Akersloot

It shouldn't have been like this, really a shame! ...

It shouldn't have been like this, really a shame!
Normally I don't like places like this but it is not really customer friendly. Or yes?

Yesterday we entered the Africa Suite. Beautiful room with all the trimmings. Whatever you pay well for, 329 - (breakfast 30) - (mini bar 15) = 284 for the room.

After about 15 minutes the jacuzzi stopped working. Neat for dinner - (at Van der Valk in the restaurant) (18:00) reported at the reception. The hotel manager had gone to test during dinner and the jacuzzi just ran full throttle for 15 minutes . Nothing to worry about, according to the reception. Oh yes, tip from the reception: next time when he stops calling, someone can come and have a look.

A small summary about the rest of the evening:

20:00 | Nice in Bath
20: 30 | Jacuzzi shuts down. We waited a while to see if there is a break system in the jacuzzi and it will turn on again.

20:50 | Called reception. "Someone comes right away"
21:30 | Still nobody. The jacuzzi suddenly turns on again. Called and indicated that we will go back in and see how long the jacuzzi can last.

21:37 | Jacuzzi shuts down. Called and now he (someone without technical knowledge, because the technical service does not work in the evenings) was right at the door. Let's see, oh yes power cable loose. I'll go get some gloves. In the meantime asked if there is not another room, because you just don't feel like it on such an evening. You just want to enjoy yourself!
21: 55 | The gentleman who went to get his gloves did not return, but instead came the host of the reception. Also a little cuckolding..ohja separate separately. Yes separately. Me: Your colleague indicated that a power cable was loose and he went to get gloves .
Host: Well it isn't. But I don't see what it is either. Separate. Separate. Very strange. Never experienced this .

Meanwhile, negotiations have started:
Me: So there is no other room available?
Host: No we are completely full. (And here he was shocked by his words) "Even the rooms where something is wrong are fully booked, uhhh I don't mean that there is something wrong with this room .."
What I can do is bring a bottle of bubbles to the room and take breakfast off the price.
Me: Yes, bring that bottle, but that's fine, but I don't agree with this compensation, I think you understand that too ..

In the meantime we had accepted that the Jacuzzi was not working and we just wanted to make something out of it! Because there was also a steam cabin & a sauna.

22: 15 | Host calls: "Hello sir, what I can do for you is also take the minibar off the room rate."

Back to the room to finish the story.

22: 30 | We turn on the light of the bathroom and dark the entire bathroom. Short circuit stopping tripped .. believe it or not. Yes really.

Meanwhile, while writing this down, I think it's getting more and more comical, but that aside.

22: 45 | Called reception. I'll be right there. And will raise the stoppers again, so that you have light again.

23: 15 | Still no light and the host is at the door with a construction lamp. "Yes, this is an emergency solution, but let's see if it works." After some calls back and forth with the technical service (they do exist) the light turned on. I'm guessing around 11:30 pm.

The evening could begin!
Or was the evening almost over?
Oh yeah. The bath just didn't work. Because the motor was broken. Can happen. You know nothing about it. Too bad bad luck. Better luck next time.

Do you know; It can all happen and that we are just bad luck. But arrange your affairs properly.

* Read our other review for the sequel! *