I sent my 1 month old phone to Futuretel for repai...

I sent my 1 month old phone to Futuretel for repair under Samsung warranty as it would no longer charge. Futuretel did not provide details but claimed that the warranty was void due to physical damage. I sent many requests to understand the issue and the causation of the problem since the phone was working fine until this issue occurred at random with no precipitating event (e.g.. It was not dropped or got wet or anything like that). They sent me the same response 3 times when I tried to get clarification and respectfully asked if there was others I could talk to who may know more. I've found there customer service representatives to be unknowledgable and unhelpful and if I had a choice I would not use there services. It is unfortunate this is the head quarters for Samsung's repairs.