The customer service was very poor at the Mansion....

The customer service was very poor at the Mansion. I paid over $400/night to stay at this hotel. For that kind of money, I expected an experience similar to the Ritz Carlton. NOT EVEN CLOSE. The lady at the front desk was not the least bit friendly at check-in. When I booked the room, they guaranteed a room overlooking the park. Our room was overlooking the dumpsters and A/C fans. When we called down to see if we could be moved, she refused to help us in any way. We paid extra for the concierge service which included a continental breakfast. We got there an hour and a half before it ended and they were out of plates and forks. I was instructed to eat my eggs from a bowl with a spoon (instead of simply washing the dishes)!
I will say that the hotel was decorated nicely and was clean. But, I would not stay here again due to the poor customer service.