A once upon a time beautiful hotel, but seriously ...

A once upon a time beautiful hotel, but seriously need some maintenance and proper staff service.
One switch button was broken in my room, 253 and due to that I couldn't switch off the light. After a long flight, I wanted a dark room to sleep but just couldn't.
The breakfast buffet was a disaster. The buns and bread was old. Staff was inattentive. Staff was busy helping themselves from buffet. When you ask for coffee, they just point to the counter.