Noah shearouse

Review of Radisson Suite Hotel Rancho Be...

Absolutely terrible checkin experience. I came for...

Absolutely terrible checkin experience. I came for a 2 day meeting and was told there would be a $50 incendental fee that would be credited back at check out. Sounded totally normal. So I used my debit card.
I got to my room and get a receipt for $343 dollars in my email.....again I was told $50
Would be charged....$343 was charged.....
I go back to the counter and they tell me that whoever set up the reservation for my company got a incomplete credit card number so my card was charged for the total.
Terrible customer experience and an Absolute rookie mistake. They say they can t refund the money until they get the credit card number from whoever in my company has the cc number. Ridiculous!