Kelsey N

Review of Payton Place

My hair appointment today was one of the best I've...

My hair appointment today was one of the best I've ever had. The difference between this and the place I went before was night and day. I had constant care, reassurance, and pleasant conversation for over 5 hours as I anxiously went from gold to platinum blonde. Aside from the end result being precisely what I wanted, maybe even better, there were a few moments Angela and Dev (I think that's what she said...I'm so sorry, I don't remember exactly what her name was!) went beyond good customer service. First of all, I have a LOT of long, thick hair. This wasn't an easy process. Neither of the two complained of the fatigue I'm sure I induced, but both went to great lengths to make sure I was comfortable. Second, Angela knew of a product she doesn't normally carry that would help my hair. She actually ran to the store and purchased it (gone maybe 15 min) while I waited in the care of Dev. They answered all of my questions and explained every step of the process in great detail, which eased my mind as I went through this major change in appearance. Finally, they took before and after photos. For the after photo, they updated and improved my makeup (!!!) and styled my hair. Through the entire appointment, I felt they were excited to do my hair, boosting my confidence and keeping me entertained for the full 5+ hours. I was a former Payton Place Salon customer, left for several years when I went back to natural hair, and probably won't leave again anytime soon. These ladies care about their customers and bend over backwards for them. I recommend this salon to everyone!