Wait 1 week for someone to come check a consistent...

Wait 1 week for someone to come check a consistently occurring issue with the rinse and spin on the washers at our Melchior apartment building. We were told they did come to check the problem so the sign was removed 2 people used it and ruined their clothes. Leaving the clothes soaking wet soapy mess. Now 2 weeks waiting for two broken washing machines (we only have 2!!!) The machines are terrible and eating people s $. With only one local coin laundry mat in 1km distance we have many elderly people who reside here who do not drive and can not make the trips with all the laundry they have.... And after all the money they have already wasted. Customer service lady over the phone said the amazing Coinamatic cards they advertise so highly over a 17 minute wait to finally be told they cant re-credit the card, that apparently because of location they are mailing out a cheque s. I could rant more, but the reviews surely stand for themselves. Technicians are clueless, machines are terrible & customer service? Lol!! Need some schooling possibly... maybe a new owner.