The review I left on their Facebook page three yea...

The review I left on their Facebook page three years ago was deleted. Because it was so horrible and because I sincerely do not want anyone else to have to experience what I did, I am reposting it here. I also want to note that they DID respond to this review and tried to lie and blame me for the poor experience. Absolutely horrendous customer service:

Apropos Bridal took the joy out of purchasing my wedding dress. Initially, they were friendly and helpful as I chose a dress. Once the deposit was made, however, everything changed. I ordered my dress in June 2013 for my October 2014 wedding - theoretically, plenty of time, as I was told the order would take about 6 months. January rolled around - I hadn't gotten a call. I called in February or March - my dress would be in "the end of this week or next week." I should have received a call in DECEMBER telling me my dress was late. I should have also received a follow up call to tell me my dress had arrived - that never happened. I finally called in late April, just to schedule a visit with my dress - no fittings, no alterations, nothing time or labor intensive - I just wanted to see how my shoes would look with the dress. I was told I could not get an appointment until June - prom season. Surprised, but understanding that prom is nutty, I agreed and thought that was the end of it. But then I spoke to someone else in the wedding dress business who was shocked and appalled that I hadn't seen my wedding dress yet with only 5 months to go before the big day. If ANYTHING was wrong with this dress, there was no time to reorder it, and I was kind of stuck. I called back again, hoping to make a very simple appointment, and be out of their hair in 15 minutes. Ultimately, I spoke with Sindi - who was brusque, rude, unhelpful and had me in tears by the time I was done speaking with her. She made me feel like I was crazy and unreasonable for wanting to see my dress. She made me feel like a villain because she implied that I thought she was lying about being busy. I don't believe wanting to see a dress I had purchased a YEAR PREVIOUSLY for a wedding in FIVE MONTHS is unreasonable. I caution everyone to stay far, far away from Apropos Bridal. It isn't worth them sucking the joy from the experience.