Pedro Herrera

Review of Preferred Medical Plan, Inc.

Paid first premium in early February. I had an med...

Paid first premium in early February. I had an medical emergency on March 4th, and had to go to a hospital. On March 5th I received my ID card, bill reminders, and auto-pay bank forms (turns out my coverage started March 1st). The summary of benefits, medical and hospital services contract, provider directory, pharmacy formulary, urgent care and dental cared directory were all online links. Which would be fine, if any of them worked. None of them did.

I called earlier today to their main office in Coral Gables to see how I could get those documents, and how I could be refunded for my hospital visit. 15 minutes waiting, and they dropped my call.

Funny how the bill reminders and the bank auto-pay forms were all included, yet the documents that would help me get medical care weren't.

Save yourself the trouble, do business elsewhere.