Ingrid Ruan Review of Honda of Pasadena
I wish I could give this place a negative 10 stars...
I wish I could give this place a negative 10 stars as this is the WORST dealership ever! Do NOT go there unless you want to be cheated!
My mom leased a CRV there a couple years ago, and the whole time during the negotiation, we said we wanted a 3 year lease. Fast forward to today, we received an email saying the lease is maturing soon. Upon checking the contract again, they put 24 months there instead of 36 months, and you can barely see the lease term is in the corner, and the font is tiny! It's partly our fault for having trust in the sales team and not reviewing the contract thoroughly before signing, but this place is a total SCAM!!! What's more shady? After we went into the dealership a week ago to find out what they can do about the mistake, not only were they not helpful (everyone involved in this transaction are conveniently no longer there), but we also discovered they changed the residual value after the initial contract was signed! They cheated my mom into signing an amended contract with a higher residual value knowing English isn't her first language. Total BAIT AND SWITCH. Beware of this place!
Instead of fixing an honest mistake, they now lost us as customers forever, and we will be sure to tell all our family and friends about the scam so they don't have to go through the same horrible experience.
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