Elevator was out of order. My room was on 3rd floo...

Elevator was out of order. My room was on 3rd floor. Difficult to lug 2 heavy bags and purse up all of those stairs! Finally 1 man from staff came up to help my sister, but I still had mine as well as 1 other sister. And we are all in our 60s. That man was so apologetic and sweet, he should be commended for his kindness and helpfulness, especially since they were obviously understaffed.