I have stayed at this hotel twice. The facility is...

I have stayed at this hotel twice. The facility is old and it shows, they have no spa (there is a gym attached to the hotel that you can use, but no "Spa"), the pool is on the roof, (NOT HEATED, its freezing, cant use). the rooms are ok, nothing special. The first time I stayed everything was fine. The second time I went, the AC was not working. No big deal, it happens. The disappointing part was how they handled it. They sent a tech 4 times in 1 hour intervals and they were not able to fix it. Refused a room change saying it was fixed "give it time to cool". I had to sleep with the window open. ON THE LAST NIGHT, they agreed to switch rooms, same type room, not an upgrade. I refused it because it was not worth packing and unpacking for 1 night of AC...The GM, Mr Tissier needs a lesson in hospitality. Hotels are my home away from home, I travel for work a little over half of the year and am as high as you can go in Hiltons loyalty program... I had to go directly to corporate to be compensated for my bad experience. The hotel GM refused to award anything other than a free nights stay at his hotel (at a hotel I would never stay at again). I chased him (for a month) for answers and an alternative to his offer with no resolve. He gave me a string of bullshit excuses like : "the board of the hotel does not give points" or "I am at corporate putting your offer through" (when his staff told my he was on vacation in France).I finally went to corporate, presented the proof and got some points put in my account...THERE ARE MANY other choices in Lima. Stay away from this hotel.

UPDATE----12-12-12

Since writing this review, after immense pressure, a few negative reviews and a call to corporate, the hotel has compensated me with an acceptable amount of points.
I will consider giving them another chance if back in Lima. Maybe.