We just had a baby boy. In our last three visits I...

We just had a baby boy. In our last three visits I can honestly say it was a horrid experience each time. Which was surprising because they're nationally ranked. Not only was our trip to the ER terrible, I get that a childrens' waiting room will always be unsanitary but it was uncomfortable as well. We brought our son in at 9 PM and didn't get seen until 1 in the morning! I'm assuming he was a doctor or nurse but a man came out of the back with two other nurses and apologized for the wait and said if we needed anything he would be back, we saw them leave an hour later. It was loud, there were children crying and disgruntled parents everywhere. You would think for an emergency visit for children they would be more on it and accommodating, I will say this to the nurse that gave us a bottle of formula because the wait stretched into his feeding, she was awesome. but they weren't. we left at about 1:30 in the morning after being told there was nothing wrong and our son was just sleeping. The listened to him under a stethoscope and took his temperature. $650 ER bill. I think not! That aside, our two checkups for our little one, first visit took three hours, the actual doctor made us wait 30 minutes after the Doc in training saw us. She wasn't so great either. I don't know how many times I had to repeat myself. Then when the actual doctor came back in I about slapped her because of the way she handled my son who was only 8 days old. She practically dropped him in my arms. We left telling the check in person that we did NOT want to see that doctor again. I think her name was Ty or some other. We assumed this visit was just terrible and the wait was so long because there actually were a few families in that day. So we wrote it off and hoped for a better experience the next visit. Nope. The last visit, and last straw. First the wait, we were one of three waiting families and the appointment took- 4 hours! For a simple weight checkup. My kid was so fussy being in waiting so long once again.We got in at 3 didn't leave until almost 7. The lady who took our sons blood was not only there late because of the doctors she still had more patients after us and was angry saying after our blood sample she was walking out, that it was ridiculous. After his blood was drawn I went to make a follow up appointment, not only were there still more people in the waiting room but there weren't any front desk ops there! They left at 5:30, so I couldn't make a follow appointment! I walked back to the elevators and ran into my new doctor, who was better than the last i'll give her that but I was so frustrated at this point I asked her, So looks like everyone went home. She said yes, and she was on her way out as well. I asked what to do about my follow up appointment and she said oh just call them and leave a message. If I had chosen the 3:20 appointment instead of the 3 o'clock I wouldn't have had time to get my sons blood test done because the lady would've already walked out. Currently trying to find a new pediatrician for my kiddo, Three visit and three chances were just not worth it. I'm sure there are great doctors there and great pediatricians there but I did not meet one.