Lexus asked me to write a review even before recei...

Lexus asked me to write a review even before receiving my vehicle... Probably a poor decision. I agreed to pay a refundable deposit on a pre-owned vehicle prior to the vehicle being ready for purchase. In order to get a particular financing promotion, I came back a few days later to fill out all paperwork (but the car was still not available). They agreed to hold my paperwork in escrow until I approved of the condition of the car and took possession. The salesman agreed to refund my deposit that day.

After a week, the car was finally available for purchase. However, Lexus did not hold my paperwork, and instead submitted it, so I started receiving bills on a car I didn t have possession of. I also did not receive my deposit back until I called, which was approximately a week after I was promised it would be refunded.

Best part, we went to pick up the vehicle last night and there was a screw in the tire. The salesman pulled it out, and said let s get that out of there. He didn t think anything of it. I then inspected the tire and there was a puncture hole. Not sure what he thought would happen when you pull a screw out of a tire... This occurred last night and I have no update on the status of the car now. This is my first Lexus, and has been less than a desirable purchasing experience.