A beautiful house set in stunning surroundings. So...

A beautiful house set in stunning surroundings. Some areas of the hotel could do with a little TLC, but generally speaking everything is of a fairly good standard.

Downgraded from 4 stars due to the abysmal service provided when trying to locate a coat. Was told that because they had provided the cloakroom on behalf of event organisers, they were not responsible for the items, and that the coat must have been stolen. I refuse to believe that company policy regarding crimes on the premises is that "they just happen, and it's not our problem". After suggesting that the coat was stolen, staff outright refused to even review security footage.

Tl;dr it's a lovely place, but don't leave any belongings unattended as the staff will simply refuse to be involved should something be stolen.