Placed an order through their website 2/18, got a ...

Placed an order through their website 2/18, got a shipping notification next day. Checked tracking 3 days later and it shows no updates. I waited a couple more days then sent them a message via their chat on their website asking for any kind of update. I've sent a second request today (2/27) and have still not heard anything from them.

Theres still no information in tracking, no change in order status, no communication from customer service. Reading the reviews it looks like this company is afraid to contact their customers when an issue arises.