As a frequent business traveler, I was definitely ...

As a frequent business traveler, I was definitely underwhelmed with this pricy hotel. The lobby and decor is lovely and the valet guys were fantastic and super nice but that's about all I can brag about.

The entry light in my room flickered, on and off (mostly off) during my entire stay and the toilet ran incessantly. I called engineering to fix it but they apparently wouldn't enter my room because of the do not disturb, despite my giving permission. They finally came two days before my departure. Also, I had an extremely unpleasant experience when I requested laundry service. The service was supposed to be provided daily, except Sunday, and as long as you called down before 9 in the morning, it would be delivered same day. I called down on a Friday at 8:15 and the operator said she'd send someone up. Thankfully, I had a meeting that day that kept me late at the hotel because by 9 am, no one had come so I took my laundry down to the front desk. A surly young woman informed me that she didn't think they were running that day because of some personal issue. She called the head bellman over, who advised they were running but they'd already come. I explained that no one had come to pick up my laundry and as my business trip was unexpectedly extended, I really needed my laundry. I asked what could be done. He called and no one could confirm if the driver had already left. When I again, very politely, explained that I really needed to figure it out before leaving for work, he said "look lady, we contract this out, we don't do your laundry. I'm checking on it, no need to get all worked up. If I can't do it, do you just want me to put it back in your room?" I was shocked by his behavior and disrespect. I quietly agreed and left so I didn't become as rude as he was! I immediately began planning to move hotels.

When you're paying this much for a hotel that says they provide a service, I don't believe it's too much to expect that they actually provide that service, or if there is a service interruption to advise guests ahead of time! His attitude and behavior was uncalled for, especially since I never raised my voice, became rude, nothing to deserve his response. You can bet I passed on my experience to my colleagues so they can make a different choice of hotel.