My husband and I chose to stay at this hotel for o...

My husband and I chose to stay at this hotel for our wedding anniversary because we wanted to stay somewhere local due to COVID-19. We booked for two nights to give us time to enjoy ourselves, RELAX and my husband was trying to recover from a back injury. I loved our room, it had a screened in balcony and a large Jacuzzi tub. After waking up from the first night, we ordered room service for breakfast and did some shopping on-site. Just as we were about to leave the hotel for planned activities and then lunch, there was a knock on the door, it was house keeping. When I answered the gentleman was surprised that someone was occupying the room. He walked off and proceeded to tell someone that the room was still occupied. So now I m curious, I called to the front desk to verify our check out date and was told that I only booked for one night. I then proceeded to tell the clerk that it must be a mistake because the price that I was quoted during booking was definitely not for one night. She repeated that I only booked for one night. So of course now I m upset. I started going through my paperwork and emails and found my booking confirmation and called back. I proceeded to tell the clerk that I had a confirmation email and she said she can book us for another night but the price wouldn t be the same as I was quoted originally because they didn t have a record of it. I then asked to speak with a Member of Management because that didn t make sense. I then explained to him what happened and his response was, so basically you just want to make sure you your are not being charged for two individual nights then my response was absolutely. (who would want to pay extra for you all mistake). Then it get better, he asked me what price I was quoted I couldn t remember the exact dollar amount but I knew to the hundred. Then he proceeded to tell me that their calls were recorded, then I said GREAT because that would alleviate any further questions. He said I will get it sorted and call you back but we have already booked your room for someone else. So we would have to move you. I hang up and then proceed down to the lobby to look these people in the eyes. I get down there and the manager in the back requesting a copy of the audio . My husband looked at me and said forget it let s just leave but of course I don t want to leave, it was our Anniversary. The manager finally came up with a price that is close to what I was told, but we still had to move rooms but we would be upgrading . At this point I did want to leave but was too invested at this time and didn t want them to think I was trying to get something for nothing. They gave us a choice of two rooms that was listed in a pamphlet with just a single photo to go by. Before choosing I asked the clerk did both options have the jacuzzi tub, she said yes, we move our things and what do you know the room was a down grade, no private balcony and a soaking tub instead of a jacuzzi. At this point I laughed at myself for being optimistic. At that point I gave up. Me and my husband proceeded to leave to fulfill our plans and just move on but as we walked through the lobby I just had to tell the clerk that the tub was not a jacuzzi. She then helped me move all of our things to another room on another floor that was much like our first room with a little more space. I was deeply disappointed with their service and our experience there. I wasted so much of our precious time dealing with that situation. I will never forget that experience.