The worst all inclusive experience I have ever had...

The worst all inclusive experience I have ever had. Let me explain from beginning to the end:
- during the check in, they were not able to locate me with my last name because they entered it wrong. Then, they said they are going to change it but they never did.
- I asked for king size bed , got two double bed and called reception to change to another room since I was travelling alone, the receptionist said there s no room available . Then I asked a manager to call me. I waited 20 minutes but no one called me, then I headed downstairs to speak with a manager and he helped me to change my room.
- when you think about all inclusive package, you think it comes with everything including internet. So I had to pay extra for Internet. This was never mentioned neither during my booking nor during my check in. So I made a deal with them and paid less for the internet. They have an option to lower the price, but they cannot waive all the day. This is very strange to me. All inclusive packages I had with Secret Groups, Riu Hotels came with the Internet.
- there were not enough servers around the pool and I had to go to the bar by the reception to get drinks. I asked for food from a server and he said that 60 minutes wait time. Even the bar workers knew that service was pretty slow over there.
- when I went to the bar topless because there were no enough servers; they asked me to come back with a t-shirt on, but I saw a gentleman was sitting topless at a table at another time. Maybe they allowed him, because he was tipping a lot ???
- Sunday brunch, omg!!! That was a fiasco, Sheraton opens the door for the public for Sunday brunch and I had to wait extra to get a table. I didn t even get an omelette because the line up was insane 20-25 people were already waiting in this line. It was not a pleasant experience at all.
- on my last day, I went to reception to ask a question about my check out and they said that I can use the room until 1pm but I had to give my wrist band at 12pm. This was never mentioned during the check in. I told the gentleman that I didn t check in until 5pm, so it makes no sense. He said these are the rules sir ; not even accommodating.

I really do not recommend this hotel at all; please do not waste your time and book elsewhere. It was my 4th time in Mexico less than a year and this was the worst experience I have ever had.