Moody Molavi

Review of Access Garage Doors

Our door has been fighting us daily for the last m...

Our door has been fighting us daily for the last month. When we press the button to close it, it goes back up after a few feet. Sometimes it takes up to 5 minutes to close the door as we repeatedly catch the process stopping and then we re-start the opener. We called last week for an appointment. Yesterday Todd came out as scheduled. He was on time, professional, enthusiastic, knowledgeable, and confident. He surveyed the problem, and in seconds diagnosed the source of the issue. We had two wires touching at the photo eye device, which kept shorting out the signal for a clear pathway. Todd and Dustin quickly resolved the issue, and began servicing our door. When they completed the work, my first reaction was simply, Wow! Our door has never operated so quietly and quickly before Access serviced it. I never knew that the door was not working properly the entire time I have lived here. In the past, it worked, but nothing like it works today. I have told this story multiple times in the past day since Todd and Dustin serviced our home. Thank you for hiring them. Please tell them thank you from us for saying yes when they were offered jobs at Access. They do their job well, and I am glad I had the opportunity to meet them. We plan to do all our business with Access going forward.