I am a SPG member. When I arrived, there was a lo...

I am a SPG member. When I arrived, there was a long line at the check in. The SPG line was slow. So I tried the kiosk. Not the fastest kiosk, but it managed to find my reservation. At 18:30, the machine would not process my booking (check in time was 15:00). The staff then pointed us to another line. The group check in counter is not occupied, but the staff did not offer help. Mind you, this is 40 minutes after arrival (still in line for our third time). At the hour mark, we finally managed to get our keys. By the way, the staff was friendly and efficient, it just took awhile to get to the counter. The keys and the elevator were not exactly friends either. We ended up sending the elevator to another floor so that we can call another elevator car.

My experience with SPG had been great, now scared.

By the way, I am very sensitive to scent and the lobby was overload with fragrance. Perhaps Sheraton can dial it down a little?