I am so upset with this place. I booked 5 rooms fo...

I am so upset with this place. I booked 5 rooms for 4 days for a family reunion and was booking another 4 when we got there. The reunion got canceled so i called and spoke to a lady a week before and she told me everything would be taken care of. A week later i saw that i was charged for all of those rooms. I called and spoked to a manager and told her my situation and also how Covid affected everything and how our interstate was shut down due to a fire. All they said was they wanted proof of me calling. They handled this situation so poorly and never gave me back my money. I will make sure our next family reunion
we will not be staying with this place. They can't even accommodate anything. .