I thought I would wait a month or two so I could g...

I thought I would wait a month or two so I could give a fair rating for Bannister in Kelowna.

My rating is still one star. In 2017 we purchased a 2017 Cadillac XT5 base model as was our first luxury vehicle we have owned and was a great little vehicle. Our sales guy back then was Kyle and he was able to negotiate us a great deal and was a pleasure dealing with him. He has since moved on to better things and good for him. Since we enjoyed our XT5 so much
we thought we would upgrade to a Cadillac Escalade Premium Luxury in 2018 and this is where all in the universe went wrong. We worked with two sales people (I will withhold the names). Sales person # 1 was, for lack of better words, an @%#. He proceeded to tell us our 1 year old XT5 with 9500 kms on it was sub par vehicle as was a base model and was worth next to nothing for a trade in on the Escalade . we asked for another sales person. Sales person # 2 was much better, over a month he worked with us to negotiate a price and trade in value however the sales managers in the back corner were less than helpful. At one point in the negotiations we were told the Escalade was out of our budget .. ouch! Long story short, we left the sales centre, started up the computer and found ourselves a Cadillac Escalade Premium Luxury in the exact color and build we wanted at CMT in Calgary. In two days we left Kelowna to pick up our new Escalade at almost $30,000.00 less than Bannister s best price. So far the team in Service has been very helpful, fingers crossed.