The Spa would get 5 stars easily. Helpful staff, g...

The Spa would get 5 stars easily. Helpful staff, great facilities and exceptional treatments. Pure relaxation. The hotel however was a disappointment. Every member of staff we came across from reception, bar and restaurant were distant to say the least. Not one of them smiled once. The food was extremely lacklustre. Reasonably priced for a 4 star establishment but I couldn't finish my tasteless shepherd's pie, and I'm not a fussy eater. My partner didn't finish his chowder either. Many better chowders out there in the pubs of Galway. We ordered an extra side of mac and cheese to try to fill up but that too was disappointing. Fruit salad for breakfast was lovely but the cooked breakfast my partner had was dried and eggs not nice. Bed was absolutely amazing, the quilt, mattress and pillows made for the dreamiest night's sleep I've had in a long time. All other features of the room were outdated, worn or misplaced. Have used the spa in the past and will return many times again.