I met with Jacob due to a concern of water coming ...

I met with Jacob due to a concern of water coming in under my floorboards. He was able to explain to me what the problem was quickly, and also recommended that I get a different type of work done instead of trying to sell me on something that I didn't need to make a profit. Super honest, just like the other comments say. Also Cricket (I might be mispelling that), took a lot of additional time with me on the phone to discuss my issue and was very professional and detail-oriented.