Absolutely horrible customer service. I ordered a...

Absolutely horrible customer service. I ordered a map to be delivered, and within minutes of placing the order I realized the site had put in the incorrect shipping address by default. I immediately contacted customer service, and was assured by Dalinda that the problem had been remedied.

When I received the shipping notification, I discovered that the address had NOT been corrected, and the map was being shipped to the wrong address. I contacted customer service again, and had to follow up two days later because I had not received a response. When I did receive a response, it was as follows:
"We now have 200 orders in our system and we are printing and shipping as fast as we can. This reduces greatly the amount of personal service we can provide. All I can do is say I am sorry.
Dalinda Carpenter"

So, I pay $100 for a map that was supposed to go to the right place, was told it WAS going to the right place, and when I find out it isn't, the company does nothing to make it right? That's completely unacceptable. When I replied to the email asking to speak with someone else, I received no response.

I will never do business with this company again. Dalinda is extremely unprofessional and you will not have any inevitable issues resolved.

UPDATE: After contacting the BBB, I was issued a refund by historic map works, with this email:

"I have done your refund and can only once more say I am sorry. I am working very hard not to have to say that anymore!
Dalinda Carpenter"