As many problems as I ve had it is taken care of n...

As many problems as I ve had it is taken care of now since I have gotten in contact with the right person. I sent an email to customer service in the night and was taken care of the next morning by a wonderful person named Francine Rouse who took care of the problem, emailed me back letting me know and provided me with great customer service and options in case I run into problems again in the future. If anyone else is having issues I suggest emailing customer service and you should get the help you need.