andrea stone

Review of The Stratosphere Hotel Casino ...

I was hoping that my stay would improve after the ...

I was hoping that my stay would improve after the first 24 hours were so horrible. I was really wrong. As paying guest of this hotel we were charged for things like plastic silverware and mayo which I can understand the mayo but when we went to order from room service we were told it was closed. The Customer Service here is terrible and we are not rich enough for them to be bothered with us. I never got a call or message when my package was delivered. I learned a valuable lesson here and will not repeat this mistake. Good luck!