I have been doing business for years at RR Toyota ...

I have been doing business for years at RR Toyota and have bought several vehicles which has been a good experience. This post is about their service organization. I had my Tundra in for some service about 4000 miles ago and when it was in ask them to inspect my brakes and shocks because it had been some time since I had those inspected. I was told that it all looked good and would not need to replace anything. I asked them to do this so I would not get into a situation that I am in now. I am sitting in a brake shop when I should be on the road for a long distant meeting in the morning. My brake pads are worn and digging into my rotor. In fact all 4 wheels are past the replacement life. I called RR Toyota and explained my situation that I need to leave town to see if they would help me. I was told they were too busy..... very disappointing. I wonder how busy they will be when the new Tundra comes out and I am first in line to buy (at another dealership).