Sherif Marcos

Review of Casino Miami, Cruise Ship.

I have been on Norwegian probably 3 times. I like ...

I have been on Norwegian probably 3 times. I like a good deal and Norwegian used to be one. This last time I have had the worst vacation experience ever. First, the quality of the food used to be really good. This last time the only good food you get is in the paid for restaurants. The restaurants included in your booking weren t even tolerable. To the point my wife had very bad diarrhea. They wouldn t sell me Imodium without paying 100$ doctors visit (I m a pharmacist). I explained to Them that when we dock the following morning in Mexico I can go buy 1000 pills if I wanted to. They couldn t care less that one of their guests is having an awful time because of their disgusting food. Corporate actually had the nerve at the end of the cruise to reply to my complain lecturing me about how their health standards on board is stricter than the US standards. The part that got me though is a series of predatory charges (11 to be specific) of 13.99 on my bill under a bogus title (service charge) no one was able to explain to me what the charges were for nor did they issue a refund. The staff is clearly underpaid and over worked so I don t blame them for not providing the best customer service, some of them haven t been off the ship in almost a year. I have been looking into other cruise lines that are a little bit more expensive but respect their guests and workers like Viking cruise line. Never again.