Great Pacific

Review of The Home Depot

Just gonna start off by saying I bought a washer f...

Just gonna start off by saying I bought a washer from this Home depot about 3 weeks ago as I just moved and the plan was to come in during the labor day sale and (hopefully) get a good deal on the matching dryer. I'm gonna bullet point the issues with this visit to make it a bit quicker.

1.) Advertised price was apparently incorrect which jumped up the price of the dryer I was planning on buying by 80 dollars. Apparently prices fluctuate daily during sales? My girlfriend and I were one day off the cheaper price but were told we couldn't take advantage of it. Normally I wouldn't be too miffed about this as sale end-dates are there for a reason, but the labor day sale is literally going on currently and the sale price changed mid-sale and we weren't allowed to make use of the better sale price.. which is a bit ridiculous as we came in specifically for the sale during the advertised sale dates.

2.) The employees at the appliance section literally started arguing about each other poaching the others customers while the customers were right there in front of them. It was ridiculously unprofessional and awkward for everyone standing there. My girlfriend and I as well as a father and son got caught in that crossfire.

3.) My girlfriend and I hunted online to see if we were missing something after the price change on the first attempted purchase and found a dryer that was the step down from the original one that we wanted. We tried to purchase that but apparently it has been discontinued (even though it is still up for sale on the website) and we were upsold "the newer version that is replacing the discontinued product". The newer product was 100 dollars more expensive than the one we wanted. It was more expensive than the first dryer we came in to buy at its non-sale price. I doubt it was intentional on the employees part but after the first price change, this felt like a MASSIVE bait and switch. The "new dryer" was not comparable at all to the old one but that is what we were offered.

4.) After all of this we weren't given any help as far as trying to find an affordable dryer which is the most frustrating part. We were trying really hard to find a good deal on a dryer but due to incorrect information in the actual store AND on the website, we couldn't find anything. This point was driven home particularly hard because the employees that were bickering about poaching customers did nothing to offer suggestions or help. They simply wanted to be able to push the sale through their system so they could hit their weekly quota (a topic of the bickering episode earlier) and didn't care at all about actually trying to help. We were left with a "sorry, we cant help you" and then that was that. No suggestions or attempt to help. I understand if people cant find something that works for them but that sort of dismissal was kind of a slap in the face. It was extremely off-putting so we walked out.

I thought about asking them to call over a manager but after the awkwardness of the arguing, the complete misrepresentation of prices, and then the straight up dismissal of us, I just wanted to leave the store. Its a shame because I still need a dryer and even though I bought the washer there and would like to complete the set, I'm definitely not going to put myself through that again. I'll have to find one somewhere else.