Awesome experience. 5 Stars. GM Todd G. came to t...

Awesome experience. 5 Stars. GM Todd G. came to the rescue when I fell out of love with my new 2020 that I had purchased earlier. Minor repair made me want out of the vehicle and into something else. After getting the vehicle in the shop ASAP as opposed to the 10 days + it was going to take Crossroads Ford in Indian Trail, Todd got me in the same day after bringing my issue with Crossroads' delay to his attention. After he met me there with the service manager he put me in a new loaner and I was on my way. Next morning they had diagnosed the problem and before I could ask, Todd had the vehicle appraised and started looking for me some options to get into another vehicle. That was on Thursday. By Friday we had a new vehicle picked out and he ran the credit and numbers without me having to come down there. He got the deal done ASAP and by Saturday lunch we were in our brand new vehicle. Also, please note another 5 Stars owed to the salesman Andrew, who was outstanding. He was polite, professional and a pleasure to deal with. Car dealerships are never the ideal places you want to spend 1/2 of your day but I will tell you they made the process as easy, quick and painless as can be. Thanks to Todd a very poor experience with another dealer turned out to be a great experience for me and my family. Great job!