Absolutely the worst service ever! I had some issu...

Absolutely the worst service ever! I had some issues upon which they misdiagnosed twice. They kept diagnosing the transmission. AFTER I replaced the transmission, they misdiagnosed the second transmission as bad. I took my X5 to Denver, to an independent repair shop, and they correctly diagnosed the problem as a throttle body issue. It was a $450.00 repair.....this is AFTER I relied upon COS diagnosis of a bad transmission and replaced the transmission.

I contacted "Bob" the service manager. He was certainly not helpful, deflected the blame, and basically unresponsive. The fact that he basically said that they do not stand behind their diagnosis is certainly concerning. I replaced a damn transmission because of the bad diagnosis and their response was inadequate and unhelpful.