I feel bad writing such a negative review but this...

I feel bad writing such a negative review but this property is very deserving of it. My husband and I are on a "babymoon" as we are expecting our first child in February 2019 and this was supposed to be a special, relaxing and tranquil trip however it has been anything but that. If you are staying here anytime in November or December 2018-- BEWARE that THIS HOTEL IS ON STRIKE!!! The strike has been going on for 42 days and there are disgruntled workers outside the front door picketing all day. The worst part is that they also go out onto the public beach in front of the hotel every day at 7:30-7:45am and bang pots and pans while chanting slogans like "what do we want"...."higher pay"....."when do we want it"....."NOW." The upsetting part is that they are doing it so darn early.

Also, many of the restaurants are closed, there is no room service and the place feels like a ghost town. The breakfast buffet has no servers (only a hostess) and the food is cold (likely because they don't have enough people to work). I'm not going to dwell on the restaurant but as a side note, when we were called to sit down, we asked for an outside table and the hostess turned around, stormed back to the podium and physically slammed our table ticket back on the counter and then went to the next guest. I'm sure it's frustrating working at a hotel that's on strike but it was frustrating for us too and I don't think we were asking a lot.

They upgraded our room when we got here but they never said anything about the strike until we asked, in which case they waived the resort fees. That's all fine and good but when there are minimal employees, minimal restaurants, nowhere to get a drink of any kind by the pool until almost noon (and people banging pots and pans while screaming on the beach at 7:30am), it kind of defeats the purpose of coming to Hawaii to relax.

In the end ended up complaining to the desk and having our reservation cancelled. It was a big hassle because we had to rent a car and move hotels in the middle of our vacation. The manager was pretty unapologetic when it came to the noise stating that the hotel is also frustrated and that there is "nothing they can do" (except they suggested we call the police if the noise bothers us). The fact is that the disruption is THEIR employees--not some random people causing a problem on the beach. He could have at least comped our cold breakfast that morning but they really don't seem that concerned with the welfare of their guests. When I told him how upset I was, his response was: "Well, we don't want anyone staying here who doesn't want to be here." I get it that I'm pregnant and emotional but this is NOT a cheap hotel.

You also have to pay for lawn chairs and umbrellas if you want to sit on the beach (even a lot of the lawn chairs and cabanas by the pool are only available by rental for $45 a day!!). We did not realize this and grabbed two chairs that were sitting on a stack near the sand on the actual beach that had NO signs or anyone standing by them. We sat down on them and about 10 minutes later someone came by and informed us that we had to pay to use a lawn chair even though we were guests of the hotel and then proceeded to take them away from us (mind you I'm 29 weeks pregnant). Not that pregnancy should land me a free chair but honestly for all of the inconveniences you are going to put up with if you stay here, they should be bending over backwards to accommodate their guests at a time like this!!! That was just the last straw after the disruption at 7:30am, the cold breakfast, rude hostess, the unsympathetic manager and then taking away the lawn chairs (which should be FREE considering the headaches of staying at this place). If you are going to stay here in the next month, just call and change resorts!! Expedia will refund your money as well since they are aware of what is going on at this hotel. Hawaii is NOT a cheap destination and I don't want anyone else's stay to be ruined by this strike.