I think this company deserves more credit.

I think this company deserves more credit.
this is my experience...

I broke my laundry card which had 31.25 balance on it. I called the 1-800 # and the lady who helped me was nice and told me the steps to hopefully get my money back. I followed the instructions and mailed the broken card to their head office. I paid $2 in postage but whatever. I even emailed them to let them know of the broken card that I mailed.

Honestly, I didn't think much of it as I didn't get response in email. But after about 4 weeks, I received an email that they have received my request and will mail me a reimbursement cheque 31.25.

4 business days later, today Sept. 16, I received the cheque.

I'm very happy how this turned out and that I got my money back. I even attached a photo.