Rachel R

Review of Georgian Pontiac

I had my Cruze in at the end of November for its 4...

I had my Cruze in at the end of November for its 40,000km service, oil change, install my winter tires for the season, and to check my brake pads as my brother (an apprentice mechanic in his final year) had noticed that two of my brake pads had cracked and he said they should be replaced. The staff were friendly and curteous to book my appointment.
I happily dropped my car off at 10 am on the scheduled day, knowing that my car was in good hands. I was told that it should only take a few hours.

It wasn't until around 4:30pm that evening that I received a phone call. I was addressed by "...there's a big problem." My heart dropped - what could be wrong with my 2014 Cruze? I know for certain how expensive cars can be. I took a deep breath, prepared for the worst, and asked what the issue was. What came next was humorous to the service advisor: "Your car hasn't gotten into the shop yet. Can you leave it overnight or drop it off again first thing tomorrow?". Really, is it that funny to interrupt your customers while they are working to pull a joke like that? I really was not pleased.

Strike two came the next day: I get a phone call before noon, this time about the cracks in my brake pads. I was assured that they "should be fine for another 40,000 - 50,000km." I asked that they be replaced anyways. "It's not covered under your warranty anymore. They shouldn't need to be done." I insisted, willing to pay; I understand the issue is not emergent, however winter is coming up and the last thing I need is something to happen when I am out of town. "Nah, you really don't need to." Again, disappointed, I said that I would take it to the shop my brother works at and he can replace them; I was promptly told not to mention it to my brother.

You would hope that a dealership at least has your best interests and concerns in mind - usually they scalp you for every penny. I was willing to throw money at them to have a simple issue fixed but was turned away.

I have rated them 2 stars - at least they changed my tires and oil.