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Review of Sheraton Macao Hotel - Cotai C...

My mother had to wait in line for 30 minutes for a...

My mother had to wait in line for 30 minutes for a regular check in. This is simply unacceptable for such a highly renowned hotel chain. The guests were told to stay in one line, which wasn't very hospitable of the hotel. Overall we would not recommend this hotel to anybody unless this problem is fixed. We do feel bad for the staff as they were trying very hard but this simply was unacceptable.