Sean Seery

Review of Telstra Australia

I visited this store to port my number from anothe...

I visited this store to port my number from another carrier, the service was great, very helpful but, when it came to trying to sign for a new phone, I couldn t. Why, like every other Telstra shop I walk into, they didn t have stock and it might be in next week.

Telstra needs to stock their stores because their stores have customers walk out and go elsewhere which is what I did. When I m travelling / looking for a new phone and plan, I don t walk into a store for a maybe next week. This is why I generally stay away from Telstra shops. Customer service is your bottom line, supply and demand for the biggest mobile phone user country in the world can t be that hard to administer.

Maintaining stock levels is not difficult. This is something Telstra really needs to assess to be competitive.