Kimberly Bone

Review of Wildwood Hotel

I made a reservation for June 18 & 19 for TWO room...

I made a reservation for June 18 & 19 for TWO rooms through their on-line reservation system and to my surprise when we arrived; we only had one room reserved in their system. After a long day in St. Louis and arriving late after a Cardinals game with kids, I was extremely displeased to discover we did not have the rooms we reserved. After waiting in line behind two men, who did not have reservations and were provided two separate rooms for the evening, I was extremely upset that my rooms were not available. The clerk indicated I only had a reservation for one room and they had no vacancies for several days. I provided him with my reservation confirmation that clearly indicated two rooms. He graciously offered to put a roll away in our one room so we could accommodate 5 people instead of the 7 of us. The closest hotel that had availability was 24 miles away. So we loaded our tired selves up and navigated our way through the dark, hilly, wildlife-filled terrain to the other hotel. I called the Wildwood Hotel manager the next morning, she was going to follow up with me, and was told they would compensate the difference between our hotel rates between the hotels and that we would get a complementary stay at Wildwood. Needless to say neither of these promises were fulfilled. As far as I am concerned, this speaks volumes about their management.