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This is a super bad service experience. Tech put t...

This is a super bad service experience. Tech put too much engine oil in my car when I had service in summer time. Today the engine light is on, so I came to do another service. After check, the person in service desk told me the light was on because there are 2 QTS of oil over filed. He ask me to pay $65 to move the extra oil out. I told him the oil was changed in summer time in this service center. I never had oil change elsewhere since I purchased it in 2016. He said "It's hard to believe the engine lights turned on after 4 month of running". He also says it's my responsibility that I put too much oil in the car. It's not 5,000 mile yet since last oil change, and I been told every oil change can last for 10,000 miles. So what's the reason for me to change the oil again for less than 5,000 miles running? He keep saying he can't believe it and it's my responsibility. I asked him to take a look of my service record to find out who did the work. He said "Do you ask me to pay for that? I don't pay. " He said either I pay $65 or he needs to pay $65. I asked to talk to his manager, he asked me to come back next day. I ask him if I can talk to anyone in charge, he said it's done, it's ok, I pay it! This is ridiculous. I am so disappointment for Audi, I spent $60,000 not only for the car, but also for the service. What service do you provided?! This center is horrible. How can you over filed 2 QTS of oil?! How can you ask customer to pay for your stupid mistake?! You don't know how to change oil, what can you do?! You charged me $500 for 10,000 mile inspection, did you really do the works that show on the receipt?! I doubt now!

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