Their website doesn't have a way to split rent and...

Their website doesn't have a way to split rent and charges a ridiculous "convenience" fee, so my roommates and I have to pay with cash or check either through mail or in person. I send my rent check in every month a few days before it is due, and since I live in the valley it should only take about a day for them to receive it. Despite this, every month without fail I have to call in a few days later to remind them to check their mail. Every time that I ask if they've gotten it, the response has been, "I'm not seeing it in our system but I can go check the mail and call you back." And sure enough when they call back it's always there. A business should not have to be reminded to check their mail. This is something that should be done daily not just once a week, especially when other people's money is involved. This isn't the only case of bad communication my roommates and I have dealt with since renting from RESE but it has been the most frustrating for me personally.