I have been dealing with an ongoing issues with He...

I have been dealing with an ongoing issues with Heritage property. I bought my home in December of 2018 and all of the HOA fees were paid during that time. At our HOA meeting in late February we find out that the dues were going to increase by $70. I was not notified when the funds would be due. I waited to receive a bill. Once I received the bill I waited about 3 weeks to try and pay to realize I had .70 in interest on the bill. I decided to try and log into the homeowners portal to pay the bill to find out my only options were options I had to pay for. I emailed heritage to ask if any other payment methods could be used. I never got a response. Even today I never received a reply. An automated message is sent after even posted message and it states they will reply within 48 hours. Well 5 days after my email I was assessed a $25 cost of collection fee. I reached out to get clarity why they were charging me the cost of collection fee. I then find out that I can do bill pay so I set up bill pay with a statement I was provided from heritage. Mind you I see that 2/7/19 is when my original HOA payment posted and I closed on 12/28/18. But I waited for the bill pay to post but it never did. I reached out to Heritage and AR told me I dont have a bill pay account and the # on the statement couldn't be used for paying the dues. The lady then told me that I could walk in any BB&T branch and pay the HOA dues. I'm really confused why I wasnt told this from the beginning when I asked about my options. But I went into BB&T to pay the $70. I reached out many times to get clarity about the $25 cost of collection. I've sent emails and left messages with my property manager but have gotten no response. I went to log into the portal today to see I have been charged another cost of collection. I dont understand how u can but a fee on top of a fee.