olivier viktor

Review of Capital Skyline Hotel

Wow ! I was calling the hotel to resolve my credit...

Wow ! I was calling the hotel to resolve my credit card refound because I was over charge for the product I never received.
It was so hard to communicate with the front desk. I was cut off all the time without having an option of explaining everything. Next, I was transferred to accounting department maybe 5 times without any results.
Above of everything person in front desk named Hatile (I hope I get name correct) was so rude from the beginning of our conversation, I was on hold so many times and I have to call over and over again. Her respond and voice tone was disrespectful and an appropriate.
I do work in hospitality over 13 years. THIS IS NOT THE WAY YOU TREAT YOUR GUESTS. I will never come to this hotel ever again.
For all of the respect, it's take me a lot to fail complain a specialty I do understand management position but this is unbelievable.