The doctors here saved my life. I came in after be...

The doctors here saved my life. I came in after being struck as a pedestrian in a severe vehicular accident. I received prompt care from professional, competent doctors. I am very grateful to them.

However, the nurses were either amazing or terrible nothing in between and they often verged on terrible. I do have to admit that I suffered in this hospital a lot.

Just some examples: On the first day, I had a nauseating headache from a severe concussion. The nurses, who were working in a trauma ward, took no precautions to help ease the pain. Instead, they were very loud and they wheeled me down for an X-ray, leaving me under bright lights next to a patient who was screaming. I have never experienced worse pain in my life. My face felt like it was burning, so I asked a male nurse to tell me if I was running a high fever. He smirked, don t worry despite your accident, you re still hot. Then I was left under the bright lights, next to the screaming man, until another kind nurse noticed how much I was involuntarily writhing in pain and wheeled me back upstairs. I had been downstairs for twenty minutes, in conditions that caused me excruciating pain.

Other nurses would chastise me for ringing the bell at night if I needed to use the bathroom. They said they had too many patients to take care of. So I would not be able to sleep at night, since I could not walk by myself and since many of them would not help me. After a few days, I began to develop bedsores. I asked for a small pillow to put under my back. The nurses refused. One of the nurses was especially terrible she would wake me by grabbing my shoulder, which had a broken bone in it, and shaking me. Then she would sing: Uppy, uppy! like I was a child. I would ask her to stop, tell her that she was hurting me, but she d do it again. I spent my stay absolutely exhausted, nauseated from lack of sleep.

They would also engage in activities which I later learned had put me at risk of infection. There are too many to list, but key among these was washing my wounds, which had staples. My orthopedic doctor later saw my staples and was aghast some of them has begun to show signs of rusting and could have become infected. They also should have been removed, but were neglected. Apparently, staples are meant to be kept dry and someone with recent surgeries involving staples should not be getting showered.

On my last night, a patient was admitted to another room. He was screaming they were the horror-movie screams of somebody who was terrified and in severe pain. The nurses would not go to him. I saw a nurse roll her eyes when he screamed.

However, I did have several nurses who lit up my days when they would come back. Most of the student nurses were amazing, and a lot of the nurses who (I don t know how else to say this) were not white but rather of African or Middle Eastern origin were wonderful. These individuals showed me compassion and kindness. Especially amazing was a young nurse who I think was named Margot. She tried to do everything to help me be comfortable. I felt so much joy when she was around, because I knew that she would make time to help me. I also had a few other nurses who were memorable a young girl in a hijab, an older woman of African origin, a young man of African origin, a blonde nurse who came the first two days I was there, and a young man with brown hair who came with her. The young man did research on his own time to help me understand how I came to be injured. I think of these nurses every day and I am grateful for them.

So, I give this hospital 3 stars as an average of the 5 stars for the doctors and some nurses and 1 star for the nurses who were cruel, abusive, and negligent. I strongly urge the owners of this hospital to take a closer look at how their patients are being treated, especially in the trauma ward. I appreciate this high-quality facility for saving my life so, so much. But I also went through a week of hell while I was there and it should not have been that way.

EDIT - Thank you to the business for responding.