Right off the bat, checking in was not a pleasent ...

Right off the bat, checking in was not a pleasent experience. The staff was rude and valet was mad and rude that we were not parking in valet. They did not tell us where to park or approve for gate access until I brought it up. We were given no direction as to where to park, how to get to our room or anything. Parking is down a hill and across the street which is ridiculous. Hotel is loud and not enough outlets. Also our coffee pot did not work and that s they only way to get coffee in the morning without paying. Honestly don t know how this place is considered a regency class hotel because the Hyatt Place off Harry Hines is way better. Very disappointed in how we were treated as long-time Hyatt members and I would not come back or recommend this hotel. Take your money elsewhere and spend your points elsewhere.