I brought my RAV4 in for its 45,000 mile service a...

I brought my RAV4 in for its 45,000 mile service a few minutes before my appointment time. I was greeted and checked in promptly. I was told my car would be ready in about an hour. It took closer to an hour and a half. The service representative was very apologetic and made sure there was no charge for servicing my RAV4 since the wait time was longer than he said it would be. I will continue to service my RAV4 at Fred Anderson Toyota of Sanford because I have always gotten wonderful service from the service department.