Dolly V

Review of la Torretta

Check in today at 4 pm. The check in staff was ext...

Check in today at 4 pm. The check in staff was extremely rude an unattenative. It was our first visit here so we were unsure of how things worked. As I pulled in I asked how we check in and was instructed to park my car and leave my keys inside for check in. Check in lady was extremely rude to me and didn't explain really anything about the things that were offered at the hotel. I was handed a brochure and told where my room was located. After taking all our belongings I go back down to get my car and no one offered any advice or direction on where to park so I just drove around until I found a parking lot and parked. It was more than a half mile walk back to the hotel. When I get up in front I asked the valet guys why the walk was so long ....there was a closer parking lot I was unaware of and I was never offered valet. No one helped me load luggage. We ordered "nachos" and sprite while at the pool. We received red and green tortilla chips with a tiny cup of cheese, Guam and sour cream. The sprites were in tiny clear plastic cups. $12 for "nachos" and $3 for sprite. Arcade was a bust... most machines were broken and took our money. We were kept up late at night by our neighbors screaming and banging on things. The walls are paper thin and we could hear everything. The whole experience was just awful . For as expensive as this place is you would expect better order and better service. We actually live on lake Conroe and just wanted to stay a night for the kids to have fun. It turned into an absolute nightmare. Never again. I would not recommend this place to anyone. Hell La Quinta has better service and is much more peaceful for sleep. This was absolutely outrageous. Stay away and save your money !!!!