Joining the thousands of other renters who have th...

Joining the thousands of other renters who have the horrible misfortune of having Coinmatic machines in their building! On top of the expected things like machines constantly out of service, card errors, reload center not working, etc. but it gets worse, I promise.

- have been lied to twice by different customer service reps who told me that I could take my Coinmatic laundry card to another building and use it there while our machines were broken.

- card reloading machine is just out of this world horrible. whoever is in charge of these should be fired with no severance. When it DOES actually work, it has arbitrary load amounts(no idea why, it s really not that hard to implement a custom amount option), and hides the fees until the last second.

- both washing machines are absolutely filthy, with grime and possibly mould growing in the detergent tray

- also they refuse to offer a refund even when both machines were broken for more than 7 days. Literally had to hand wash my clothes in the sink like a chimney sweep from the 40s.

- if you make a mistake at any point during the card reloading process, they will charge your card and the funds will not be on your card. this is literally theft lol

The only hope I have is that those that are in charge of this horrible train wreck of a private company find themselves in less fortunate circumstances in the future, so that they too will hopefully have to endure the wrath that is using a Coinmatic laundry machine.