Kathleen Terk

Review of AmericInn Lodge and Suites

The young man at the front desk was not equipped t...

The young man at the front desk was not equipped to handle our reservation in a courteous manner. Didn't ask the person making the reservation on the phone earlier to E-mail him a authorization form, wishy washy about needing it when we show up. In general rude behavior. I was waiting outside in the car with 2 young grandchildren. I am being kind by saying 20 minutes. More like a half hour. He didn't know what a fax machine was! I went in and said we are not staying here. I had plenty more to say but...for what?